FAQs
Frequently Asked Questions
If you have a question you would like answered please let us know at: [email protected].

Linux support is coming soon!

On a sync, the metadata required to fetch the images is pulled. At runtime when the user enters the Labeler tab, the image is fetched using the metadata.

You will need to re-sync your data source. In an upcoming version of HyperLabel, you will have the options to add new files and remove deleted files on sync.

When using public S3 buckets, be sure that:
  1. 1.
    the bucket name is spelled correctly
  2. 2.
    the bucket is configured as a Public bucket.
  3. 3.
    the bucket is configured to give Public access to Everyone to "List objects", as seen in the screenshot below.
To test if a bucket has public access to list objects enabled, you should be able to retrieve a listing of your bucket's contents in XML when using this URL format: http://s3.amazonaws.com/<BUCKETNAME>
If you are getting accessed denied using this URL format, then you may need to check bucket permissions and enable "List objects" access.
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On this page
System:
Do you support Linux?
Data Sources:
What happens when a data source is synced?
What happens when I delete an image from a bucket that's being used as a data source?
I'm having trouble syncing a public S3 bucket and receive a "Please check your credentials and try again" error. What should I do?